Frequently asked questions
Welcome to our frequently asked questions page, where we answer the most common questions about our products, services, orders and deliveries.
Is your question not listed? Feel free to contact us!
Generally
No, we don't have a physical store or showroom.
We supply tailor -made solutions for a variety of applications. Feel free to contact us for personal customized advice.
The correct solution depends on various factors, such as location, use, load and the desired functionality.
We offer a wide range of solutions for both private and commercial applications. Whether you are looking for a small construction solution or want to realize a large -scale port project, we have the right solution for your situation.
Are you in doubt about the best choice? Our team is happy to help you find the ideal port solution. Contact us for personal advice.
Haven specialist - the partner for your port solution.
We try to deliver a few working days
Yes! Harbor specialist offers professional installation. Our experienced engineers work efficiently and think along with you about the best confirmation method. Contact us to add installation to your order.
Shipping & Delivery
You can pay your order safely and easily with the following payment methods:
- iDeal
- Credit card (Visa, Mastercard, American Express)
- Bancontact
- Pay afterwards (only business)
- PayPal
- Bank transfer
- Contact (always with invoice)
Your order will be securely finished by Mollie.
The delivery time varies per product. We strive for a fast delivery, where products that are in stock are sent within a few working days. Custom products have a variable delivery time, depending on the specifications and production planning.
A lot is possible in consultation, and we are happy to think along with you to find a solution that meets your wishes.
Feel free to contact us for current delivery times and specific options.
The shipping costs depend on the size and weight of your order. The exact shipping costs are automatically calculated during the checkout process.
With a request for quotation, the shipping costs are included in consultation. Contact us for more information.
pick up your order for free Contact us to discuss the possibilities .
Guarantee & Retour
Our products have a warranty according to the factory warranty period. Any defects or incorrectly delivered products must be reported in writing within 4 weeks The warranty does not apply to incorrect use, own repairs or exposure to abnormal circumstances. Want to know more? View our warranty and return policy.
After receiving your order you have 14 days to return your product.
With a correct return shipment you will receive the full order amount back. However, the return costs of your address to our web store are for your own account.
How do you return a product?
- Contact us via info@havenspecialist.nl to register your return.
- Make sure the product is returned in the original packaging and in undamaged condition.
- After receiving and checking your return, we will deposit the purchase amount back within 14 days.
Note: Custom products cannot be returned.
More information? Read our warranty and return policy .